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Coinmama: A Good Crypto Exchange?

green crypto altcoins on black background with coinmama logo overlayed
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Coinmama is one of the oldest crypto exchanges around, having launched in 2013. It was among the first to allow users to purchase popular crypto assets like Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Ripple (XRP) using a VISA or Mastercard credit/debit card.

While Coinmama claims to be the "world's friendliest crypto exchange", how easy to use is the platform? Is the cryptocurrency exchange safe? What is the registration process? What is the fee structure?

Is Coinmama safe?

With all that has transpired with the FTX ecosystem in 2022, crypto users expect the safety of funds when on an exchange more than anything. If you aren’t aware of what happened (gosh, you need to read the news!), $1-2B of customer funds have gone missing. It is alleged that ex-CEO Sam Bankman-Fried moved around $10B of customer funds into Alameda Research.

First things first, ALWAYS store your assets in a hardware wallet. If you can’t afford a hardware wallet, turn to a trusted desktop, mobile, or paper (highly-recommended) wallet. While funds stored/kept on an exchange are yours, they are technically in the custody of the exchange and subject to potential risk and attacks.

Now, getting back to Coinmama - the platform has your back. The primary parent company behind the exchange, New Bit Ventures Ltd. (the other being Cmama Ltd.), is registered with the US Department of Treasury Financial Crimes Enforcement Network. This essentially means that the US Department of the Treasury can ensure Coinmama customers do not use the platform for financial wrongdoings such as money laundering.

Additionally, the exchange uses military-grade data encryption technology and does not store your credit/debit card details on the platform. To substantiate my claim, the platform suffered an attempted hack on 15 February, 2019. While the hackers accessed some email addresses and passwords, they couldn't latch onto and misuse user funds. The exchange simply instructed users to change their passwords - end of the story.

The cryptocurrency exchange does not store user funds on the platform either. All purchased funds are sent to a user-provided crypto wallet immediately. Last but not least, account verification adds an added layer of security. We will explore this in the next section.

These factors contribute to Coinmama being one of the safest and most trusted cryptocurrency exchanges in the business.

Coinmama registration process

The registration process at the cryptocurrency exchange is fairly simple.

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As illustrated above, to register at the cryptocurrency exchange, enter your email address, create a password, select your country and state of residence, and click on the Create Account button. Of course, if you want the latest information regarding discounts, promotions, and updates, tick the applicable box.

You'll be redirected to another page that asks for your personal details.


Enter your full name, select your date of birth, and identify your gender (they should include more options, shouldn’t they? All in for #inclusivity). Click on the Next button when done.


Now, you must select your country and state of residence (once again), enter your residential address, including your city and zip code, and input your phone number. You can then click on the Next button.

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We now come to the final and arguably most important step - identity verification. Coinmama requires you to verify your identity via a government-issued ID, click on a link they send you to confirm your email address, and verify your physical identity via a photo check (you will require a mobile phone with a working camera for this step). To begin the final stage of the verification process, click on the Let's Go button.

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To further help you in this process, the above image is what the email verification procedure will look like. Click on the Confirm Your Email button to, well, confirm your email address.

Once identity is confirmed, you can take advantage of the features on offer at the cryptocurrency exchange. You should remember that the entire verification process may take up to six hours.

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Coinmama features: cryptocurrencies, payment methods, loyalty program, and fees

At the time of writing, the crypto trading platform allows you to purchase 16 cryptocurrencies. These include BTC, ETH, LTC, XRP, Ethereum Classic (ETC), Bitcoin Cash (BCH), Dogecoin (DOGE), Aave (AAVE), Chainlink (LINK), and Compound (COMP). You can instantly purchase these cryptocurrencies with a VISA/Mastercard credit or debit card or via a bank transfer. Apple Pay, Google Pay, Skrill, and SEPA payments are available for the same. You can start with just $50.

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Additionally, the trading platform allows you to sell BTC and receive money directly into your bank account. Simply enter the amount of BTC you want to sell, receive a quote for the same (with the current market price), fill in your bank details, and you will receive money in your bank account quickly and easily. There are no hidden fees for the same (we will explore the fee structure shortly).

Currently, Coinmama allows users to transact up to $15,000 in buy and sell transactions in a single day, with 24/7 access to their account and dedicated customer support.


Fees are on the higher side. Here is the fee structure at Coinmama:

• A commission fee of up to 3.81% on purchasing cryptocurrencies.

• An additional 5% express fee if you use a credit/debit card. A bank transfer does not incur this fee.

• Cryptocurrency trading incurs a 2% fee, along with an indexed market rate.

• If you choose to sell BTC, you will incur a straight fee of 0.9% of your selling amount.

• The withdrawal fee for selling other cryptocurrencies depends on your Coinmama Loyalty Level. Curious members are charged 1.9%, Enthusiast members must pay 1.4%, and Believer members incur a fee of 0.9%.

The high fee structure at Coinmama means that you should be extra cautious while purchasing, trading, and withdrawing cryptocurrencies. Do your own research, strictly follow market trends, learn all you can about crypto fundamentals, and only engage in a particular trading activity if you are sure of it. Otherwise, you may waste a significant chunk of your investment/investments on fees alone.

Conclusion: is Coinmama a good crypto exchange?

Coinmama is safe and compliant and offers a few interesting features. That said, compared to market leaders such as Binance and Coinbase, the number of cryptocurrencies on offer and features are on the lower side. Additionally, the fee structure is very high. On a concluding note, I feel Coinmama is a good platform for those who are new to the industry, owing to its safety and ease of use.

Rating: 8/10

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surajdeep singh

Author: Surajdeep Singh

Surajdeep Singh has been working in the tech sphere as a marketing guru and journalist for over 6 years, with his speciality laying in blockchain and Web3. He has donned several hats in marketing and journalism over the years and worked with many reputable brands. Feel free to reach out to him on LinkedIn!

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